Wilmex assigns a named dispatcher, a compliance specialist, and an accountant to your account — the same three people, on the phone, every single day.
Here's exactly who's covering what — and what you can expect from each of them.
Sources loads, negotiates rates, and plans routes so your trucks stay loaded in the right direction — not just the next available one.
Tracks driver clocks through the day and flags a problem early, before it turns into a missed delivery or a violation.
Runs settlements, builds invoices, and files IFTA on schedule — the paperwork gets handled without eating your evenings.
A short call about your trucks, lanes, drivers, and what's currently eating your time.
Alla, Joshua, and Jessica are introduced by name — you'll have their direct lines from day one.
Loads get booked, clocks get watched, and the books get closed — without you chasing any of it.
Whether you run one truck or a dozen, your account gets the same three specialists — not a rotating help desk that starts from zero every time you call.
Your dispatcher hands you a plan you can actually run, and your compliance specialist gives you the real numbers before they become a problem at a scale.
No rotating agents. These are the specialists who answer when you call, and they stay on your account for as long as you're with us.
Nine years booking freight for regional carriers. Plans a full week, not just the next load.
Former safety coordinator for a multi-state fleet. Catches a tight clock a day before it costs you a delivery.
Handles settlements and quarterly filings for fleets of every size, and explains the numbers in plain English.
Every engagement is set up around your trucks and lanes during the first call — here's roughly how most fleets start.
For fleets that just need booking and route planning handled by a dedicated dispatcher.
The most common setup — Alla and Joshua working your account together, day in and day out.
Bring Jessica in to close the loop — settlements, invoicing, and fuel-tax filings, off your plate entirely.
"Alla finds backhauls I never would have caught on my own. I just drive now."
"Joshua caught a clock issue on a Friday afternoon that would've cost us the whole weekend load."
"Our IFTA filings used to be a scramble every quarter. Jessica just handles it now, on time, every time."
No. There's no dashboard to configure. You get three people — Alla, Joshua, and Jessica — who do the dispatch, compliance, and accounting work directly, over the phone and email.
Yes. Your three specialists stay assigned to your account for as long as you work with us — you won't be re-explaining your fleet to someone new every time.
Absolutely. Many fleets start with Alla on dispatch alone and bring in HOS monitoring or accounting later as it makes sense.
From single-truck owner-operators to fleets in the dozens. The setup is scoped to your fleet size during the first call.
Our office is in Miami, Florida, and we work with fleets and drivers coast to coast.
Tell us about your fleet and we'll set up a short call to introduce you to Alla, Joshua, and Jessica.
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